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At Home and Living, we want your shopping experience to be simple, secure, and enjoyable. Here you'll find all the information you need about your orders, shipping, returns, and customer service.
Frequently Asked Questions
How can I place an order?
Simply choose the design and size you like best, add it to your cart, and follow the steps to complete your payment. You will receive a confirmation email with all the details of your purchase.
How long does shipping take?
We ship all orders within 24-48 hours in Spain and up to 3 days in Europe . We will send you a tracking number so you can check the status of your order at any time.
Can I return a product?
Of course! If your order doesn't meet your expectations, you can request a free return within the current legal timeframe, provided the product is in perfect condition. Write to us at [email protected] and we'll help you with the process.
What do I do if my order arrives damaged or incorrect?
We are very sorry if this happens. Please contact us as soon as possible at [email protected] or +34 910 075 439. We will offer you a quick and free solution (replacement or refund).
What are your customer service hours?
We are available Monday to Friday, from 9:00 a.m. to 5:00 p.m. , to resolve any questions or issues.