Privacy Policy
Scope of the personal data protection policy
This personal data protection policy covers any data processing that may occur when browsing or interacting with any of our websites or social media platforms where we have a presence (Facebook, Twitter, Instagram, etc.). Specific information regarding the use of social media is provided at the end of this document. It also applies to any internal procedures of Panorama Servicios Integrales SL that require data collection, whether through paper forms or any other system.
Through any of these channels, you can access information and, in some cases, fill out forms, answer surveys, participate in contests, ask questions, send photos, leave comments, etc., and therefore provide us with personal data. All data processing is subject to our privacy policy.
The Privacy Policy forms part of the General Terms and Conditions that govern this website.
Version 1, dated 10/02/2021.
Who is responsible for processing your data?
In compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, we inform you that the personal data you provide will be processed by Panorama Servicios Integrales SL, with registered office at Calle Mar Adriático N.5, San Fernando de Henares, Madrid. Their email address is [email protected] and their contact telephone number is 665 65 31 19.
The Data Protection Officer is the natural or legal person who, alone or together with other people, is responsible for protecting the fundamental right to the protection of personal data in Panorama Servicios Integrales SL and is responsible for compliance with data protection regulations.
The entity responsible for processing the transmitted Personal Data is:
Panorama Servicios Integrales SL, with its registered office at Calle Mar Adriático N.5, San Fernando de Henares, Madrid. Their email address is [email protected] and their contact telephone number is 665 65 31 19.
You can contact us in any way you prefer.
We reserve the right to modify or adapt this Privacy Policy at any time. We recommend that you review it periodically, and if you are registered and access your account or profile, you will be notified of any changes.
If you belong to any of the following groups, please consult the dropdown information:
+ WEB OR EMAIL CONTACTS
What data do we collect through the Web?
We can process your IP address, what operating system or browser you use, and even the duration of your visit, anonymously.
If you provide us with information in the contact form, you will be identified so that we can contact you, if necessary.
- To answer your questions, requests, or petitions.
- Manage the requested service, answer your request, or process your petition.
- Information via electronic means, regarding your request.
- Commercial or event information by electronic means, provided there is express authorization.
- Conduct website analysis and improvements regarding our products and services. Improve our business strategy.
The acceptance and consent of the interested party: In those cases where to make a request it is necessary to complete a form and click on the "submit" button, doing so will necessarily imply that you have been informed and have expressly given your consent to the content of the clause attached to said form or acceptance of the privacy policy.
All our forms include an asterisk (*) next to required fields. If you do not provide this information or do not check the box to accept the privacy policy, you will not be able to submit the form. It typically reads: “□ I have read and agree to the Privacy Policy.”
+POTENTIAL CLIENTS
What data of yours do we use?
- Information via electronic means, regarding your request.
- Commercial or event information by electronic means, provided there is express authorization.
Where does your data come from?
- Unless you have provided your data directly to us, we may have obtained it through a third party. We always ensure that companies that share personal data do so legally, which means they must have informed you beforehand and always obtained your explicit consent.
+CLIENTS
What data of yours do we use?
- Budget preparation and monitoring through communication between both parties.
- Information via electronic means, regarding your request.
- Commercial or event information by electronic means, provided there is express authorization.
- Manage the administrative, communications and logistics services performed by the Manager.
- Billing and filing of appropriate taxes.
- Carry out the corresponding transactions.
- Control and recovery management.
+QUALITY SURVEYS
What data do we use from the surveys?
- To assess the quality of the service provided
- Improve the services offered, in accordance with ISO standards
The legal basis is the express consent of the respondent.
+SUPPLIERS
What data do we use as a supplier?
- Information via electronic means, regarding your request.
- Commercial or event information by electronic means, provided there is express authorization.
- Manage the administrative, communications and logistics services performed by the manager.
- Billing.
- Carry out the corresponding transactions.
- Billing and filing of appropriate taxes.
- Control and recovery management.
The legal basis is the acceptance of a contractual relationship, or failing that, your consent when contacting us or offering us your products by any means.
+SOCIAL MEDIA CONTACTS
What data do we use from social media?
- To answer your questions, requests, or petitions.
- Manage the requested service, answer your request, or process your petition.
- Connecting with you and building a community of followers.
Acceptance of a contractual relationship within the relevant social network environment, and in accordance with its Privacy policies:
How long will we keep personal data?
We can only access or delete your data in a limited way because it's tied to your specific profile. We will process your data for as long as you allow us to by following us, being friends, or clicking "like," "follow," or similar buttons.
Any corrections to your data or restrictions on information or publications must be made through your profile or user settings on the social network itself.
+JOB SEEKERS
What data do we use from your CV?
- Organization of selection processes for hiring employees.
- To schedule job interviews and evaluate your application.
- If you have given us your consent, we may share it with partner or affiliated companies, with the sole purpose of helping you find employment.
- By checking the box to accept the privacy policy, you consent to us sharing your job application with the companies within the group for the purpose of including you in their recruitment processes.
We also inform you that one year after receiving your resume, we will proceed to its secure destruction.
The legal basis is your express consent, when you send us your CV.
Do we include personal data of third parties?
No, as a general rule we only process the data provided to us by the data subjects themselves. If you provide us with data from third parties, you must first inform them and obtain their consent; otherwise, you release us from any liability for failure to comply with this requirement.
And what about data on minors?
We do not process data of children under 14 years of age. Therefore, please refrain from providing such data if you are under 14 or, if applicable, from providing data of third parties who are under 14. [Client's business name] disclaims all liability for any breach of this provision.
Will we be communicating electronically?
- They will only be used to process your request, if it is one of the contact methods you have provided to us.
- If we send you commercial communications, they will have been previously and expressly authorized by you.
What security measures do we apply?
Panorama Servicios Integrales SL ensures the absolute confidentiality and privacy of the personal data collected and therefore has adopted essential security measures to prevent alteration, loss, unauthorized processing or access and thus guarantee its integrity and security.
The User undertakes to make diligent use of their username and password and not to make them available to third parties, and also undertakes to make available to Panorama Servicios Integrales SL any theft, loss or risk of third-party access to their user account.
You can rest assured: We have adopted an optimal level of protection for the Personal Data we handle, and we have installed all the technical means and measures at our disposal according to the state of technology to prevent the loss, misuse, alteration, unauthorized access and theft of Personal Data.
To whom will your data be communicated?
Your data will not be shared with third parties, except where legally required. Specifically, it will be shared with the Spanish Tax Agency and banks and financial institutions for the collection of payment for the service provided or product purchased, as well as with data processors necessary for the execution of the agreement.
In the event of a purchase or payment, if you choose any application, website, platform, bank card, or any other online service, your data will be transferred to that platform or processed within its environment, always with maximum security.
When instructed, the web development and maintenance company, or the hosting company, will have access to our website. They will have signed a service agreement that obligates them to maintain the same level of privacy as we do.
Any international data transfer when using American applications will adhere to the Privacy Shield agreement, which guarantees that American software companies comply with European data protection policies regarding privacy.
What rights do you have?
- To find out whether we are processing your data or not.
- To access your personal data.
- To request the correction of your data if it is inaccurate.
- To request the deletion of your data if it is no longer necessary for the purposes for which it was collected or if you withdraw the consent you have given us.
- You may request the limitation of the processing of your data in some cases, in which case we will only keep them in accordance with current regulations.
- You have the right to data portability, meaning your data will be provided to you in a structured, commonly used, and machine-readable format. If you prefer, we can send it to the new data controller you designate. This right is only valid in certain circumstances.
- To file a complaint with the Spanish Data Protection Agency or competent supervisory authority, if you believe we have not served you correctly.
- To revoke consent for any treatment for which you have consented, at any time.
If you change any information, please let us know so we can keep it up to date.
Do you want a form for exercising your rights?
- We have forms for exercising your rights; request them by email, or if you prefer, you can use those prepared by the Spanish Data Protection Agency or third parties.
- These forms must be signed electronically or accompanied by a photocopy of the ID card.
- If you are represented by someone, you must attach a copy of their ID, or have them sign it with their electronic signature.
- The forms can be submitted in person, sent by letter or by email to the address of the Responsible Party at the beginning of this text.
How long does it take us to respond to your request to exercise your rights?
It depends on the right, but at most one month from your request, and two months if the matter is very complex and we notify you that we need more time.
Do we use cookies?
If we use any cookies other than those strictly necessary, you can consult our cookie policy via the link at the bottom of our website.
How long will we keep your personal data?
- Your personal data will be kept as long as you remain associated with us.
- Once you unsubscribe, the personal data processed for each purpose will be kept for the legally established periods, including the period in which a judge or court may require them taking into account the statute of limitations for legal actions.
- The data processed will be kept until the aforementioned legal deadlines expire, if there is a legal obligation to maintain it, or if there is no such legal deadline, until the interested party requests its deletion or revokes the consent given.
- We will keep all information and communications relating to your purchase or the provision of our service, for as long as the product or service warranties last, in order to address any potential claims.
- For each type of data processing, we provide a specific period, which you can consult in the following table:
|
File |
Document |
Conservation |
|
Customers |
Invoices |
10 years |
|
Forms and coupons |
15 years |
|
|
Contracts |
5 years |
|
|
Human Resources |
Payroll, TC1, TC2, etc. |
10 years |
|
Curricula |
Until the end of the selection process, and for 1 more year with your consent |
|
|
Documents regarding severance pay. Contracts. Data on temporary workers. |
4 years |
|
|
Employee file. |
Up to 5 years after leaving the hospital. |
|
|
Marketing |
Databases or website visitors. |
For the duration of the treatment. |
|
Suppliers |
Invoices |
10 years |
|
Contracts |
5 years |
|
|
Access control and video surveillance |
List of visitors |
1 month |
|
Videos |
30 days retention |
|
|
Accounting |
Accounting books and documents. Partner agreements and board of directors, company statutes, minutes, board of directors regulations and delegated committees. Financial statements, audit reports Records and documents related to grants |
6 years |
|
Fiscal |
Managing the company's administration, rights and obligations related to tax payments. Administration of dividend payments and tax withholdings. |
10 years |
|
Information on intragroup pricing |
18 years old 8 years for intragroup transactions for pricing agreements |
|
|
Security |
Employee Medical Records |
5 years |
|
Environment |
Information on chemical or substantially hazardous substances |
10 years |
|
Documents relating to environmental permits While the activity is being carried out. |
3 years after the closure of the activity 10 years (statute of limitations for the crime) |
|
|
Records on recycling or waste disposal |
3 years |
|
|
Grants for cleaning operations must keep the documents of rights and obligations, receipts and payments. |
4 years |
|
|
Accident reports |
5 years |
|
|
Insurance |
Insurance policies |
6 years (general rule) 2 years (damages) 5 years (personal) 10 years (life) |
|
Shopping |
I record all deliveries of goods or provision of services, intra-community acquisitions, imports and exports for VAT purposes. |
5 years |
|
Legal |
Intellectual and Industrial Property Documents. Contracts and agreements. |
5 years |
|
Permits, licenses, certificates |
6 years from the expiry date of the permit, license or certificate. 10 years (statute of limitations) |
|
|
Confidentiality and non-compete agreements |
Always the duration of the obligation or confidentiality |
|
|
Data Protection Act |
Processing of personal data, if different from the processing notified to the AEPD |
3 years |
|
Personal data of employees stored on the networks, computers and communications equipment used by them, access controls and internal management/administration systems |
5 years |
COOKIES AND LOCAL STORAGE POLICY
This website uses cookies and similar technologies to provide the service, as well as to allow us to improve it, through obtaining statistics on its use, and other purposes.
Browsing this website necessarily involves the use of cookies and similar technologies whenever necessary for its operation. Furthermore, for certain purposes, cookies and local storage will be subject to your prior consent. You can accept or reject cookies through the established settings, and you can also configure your browser to prevent their use.
This policy is part of our privacy policy and includes the following:
- What are cookies?
- What are cookies used for?
- What do we mean by technologies similar to cookies?
- What are third-party cookies? Who are the recipients of the information?
- How long do cookies or similar technologies remain active?
- Using browsers with private browsing mode
- How to prevent the use of cookies and how to delete them?
- Detailed information about the cookies used by this website
What are cookies?
Cookies are small temporary files that are created on the user's device (computer, phone, tablet, etc.) when they visit a website, and which allow the website to store or retrieve information when browsing, for example, to save their usage preferences or to recognize them on subsequent visits, as well as to obtain information about their browsing habits.
When a website creates a cookie on a user's device, it stores the address/domain of the website that created the cookie, the cookie's duration (which can range from a few minutes to several years), and the cookie's content. Users can disable cookies at any time through this website's settings, configure their browser to prevent (block) the use of cookies by specific websites, and delete previously stored cookies.
What are cookies used for?
The most common uses or purposes are:
- Essential technical cookies. These are used to manage navigation flow within the website or to keep the user logged in. Disabling them may prevent some parts of the website from functioning correctly.
- Personalization cookies. Necessary to remember certain user preferences.
- Analytical cookies. These help us and third parties to collect information about where users come from and how they navigate the website, in order to perform statistical analysis to improve the structure and content.
- Advertising cookies. Used to manage the ads that appear on the website, and to decide the content or frequency of the ads.
- Behavioral advertising cookies. These help collect user browsing habits to create a profile of their interests and to show them ads tailored to those interests.
- Cookies for social sharing. These are necessary to identify the user on their social networks and thus allow them to share content.
What do we mean by technologies similar to cookies?
Similar technologies are understood to be any type of data storage and retrieval mechanism used on the user's device to obtain information. The most common include:
- Browser local storage. Some websites use local storage called “sessionStorage” and “localStorage”, as well as the browser's indexed database, to store information;
- The local storage of browser plugins, such as Flash local storage (“Flash Local Shared Objects”) or Silverlight local storage (“Isolated Objects”).
- A web beacon is a tracking technique that involves embedding an image hosted on an internet server into a web page (or email). When a browser or email program connects to that server to download and display the image, the connection is recorded. This allows the company to know that the user has viewed the web page or email. Sometimes this image is very small or transparent so that the user doesn't notice it.
- "Fingerprinting" techniques combine information obtained from the browser or browsing equipment to distinguish a user on their successive visits to different websites.
What are third-party cookies? Who are the recipients of the information?
The cookies on this website can be classified, depending on who creates them, into two categories:
- First-party cookies: These are created and managed from our websites and domains, and the information obtained is managed directly or indirectly by us for our own purposes.
- Third-party cookies: These are cookies created and managed by other websites that, while not entirely under our control, provide features and functionalities that we have chosen to include on our website, such as interactive maps, videos and multimedia elements, social media sharing buttons, advertisements, etc. These cookies are under the control of the third party providing the corresponding function.
The vast majority of third-party features involve the access or collection of information (and the use of cookies) by the third party providing the feature, based on their own criteria and purposes, including collecting information about browsing habits to show you personalized advertising. The following section lists the third-party features and functions used on this website.
How long do cookies or similar technologies remain active?
Depending on their permanence or activity time, we can differentiate between:
- Temporary session cookies; they remain stored on the browsing device until the user leaves the website; the browser deletes them when the browsing session ends.
- Persistent cookies remain on your browsing device and are read by the website each time you visit. These cookies are automatically deleted after a certain period of time, which can be short or very long.
This policy includes information about the duration of cookies; for more information, please see our privacy policy, as well as the information provided in the privacy policies of third-party web function providers.
Using browsers with private browsing mode
If you wish to use this website with greater privacy and limit the storage of cookies for extended periods, we recommend using a web browser with a "private" browsing option. You can find information about this feature in the help pages of the most common browsers.
|
Browser |
Name of the private browsing function |
Learn more |
|
Internet Explorer 8 and higher Microsoft Edge |
InPrivate |
https://support.microsoft.com/es-es/products/internet-explorer (Explorer) https://support.microsoft.com/es-es/instantanswers/34b9a3a6-68bc-510b-2a9e-833107495ee5/browse-inprivate-in-microsoft-edge (Microsoft Edge) |
|
Safari 2 and higher |
Private browsing |
https://support.apple.com/es-es/HT203036 |
|
Opera 10.5 and higher |
Private browsing |
http://help.opera.com/Windows/12.00/es-ES/private.html |
|
Firefox 3.5 and higher |
Private browsing |
https://support.mozilla.org/es/kb/navegacion-privada-Firefox-no-guardar-historial-navegacion |
|
Google Chrome 10 and higher |
Incognito mode |
https://support.google.com/chrome/answer/7005900?rd=1 |
How to prevent the use of cookies and how to delete them?
You can configure your preferences at any time using the cookie settings system integrated into this website; you can enable/disable the use of cookies according to your purposes.
You can access the settings system via the link at the top of the home page.
Most browsers allow you to disable cookies globally. Many browsers also allow you to delete cookies associated with specific websites/domains. To do this, users should consult their browser's help section. Below are links to the help pages of the most common browsers to learn how to configure cookies in each one:
- Chrome: https://support.google.com/chrome/answer/95647?hl=es
- Explorer: https://support.microsoft.com/es-es/help/17442/windows-internet-explorer-delete-manage-cookies
- Microsoft Edge: https://privacy.microsoft.com/es-ES/windows-10-microsoft-edge-and-privacy
- Firefox: https://support.mozilla.org/es/kb/habilitar-y-deshabilitar-cookies-sitios-web-rastrear-preferences
- Safari: https://support.apple.com/kb/PH17191?viewlocale=es_ES&locale=es_ES
- Safari for IOS: https://support.apple.com/es-es/HT201265
- Opera: http://www.opera.com/es/help
To delete data stored in the browser's local storage, the user can clear the browsing history.
To learn how to clear Flash local storage or limit the amount of space allowed, see the Adobe Help pages: http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html
For other browsers, as well as for any clarification or question about the cookies on this website, you can contact us through the website's contact information.
Important notice: If you block cookies, certain website services or features may not function correctly.
Detailed information about the cookies used by this website
Information about our own cookies:
- Functional/technical cookies : These are necessary to display the website correctly and ensure the site functions properly. They allow you to navigate our website and use its various options and services. For example, they allow us to control data traffic and communication, identify you during your session, grant you access to restricted areas, and implement security measures while you browse.
- Analytical Cookies : These are used to analyze user behavior in an aggregated and anonymous way, including the number of visitors to the website and different internal pages, the origin of the visit, day and time, platform, and search words that a user uses to find their desired content.
Information about Third-Party Cookies:
These are cookies managed and controlled by third parties, for the purpose of performing/providing functionalities, conducting navigation analysis, personalizing navigation and searches, as well as segmented advertising.
- Functional/technical cookies : These allow you to navigate through our website, using the different options or services we offer, such as viewing videos or sharing content through social networks.
The social media networks managed by Panorama Servicios Integrales SL are:
Facebook - https://www.facebook.com/homeandliving.es/
Instagram - https://www.instagram.com/homeandliving.es/
Pinterest - https://www.pinterest.es/homeandlivinges/
Linkedin - https://www.linkedin.com/company/homeandlivinges
|
Third Party Owner |
Duration |
Information on use and purpose |
|
YouTube |
Session/1 year |
|
|
|
Session/1 year |
https://help.twitter.com/es/rules-and-policies/twitter-cookies |
|
|
Session/1 year |
|
|
|
Session/1 year |
|
|
LinkedIn. |
Session/1 year |
|
|
Google Inc |
Permanent |
- Analytics cookies: These third parties provide us with statistical information about the behavior of different users on our website in order to introduce improvements based on the analysis of data on the use of products and/or services on the website.
|
Third Party Owner |
Duration |
Information on use and purpose |
|
Google Analytics |
From 30 minutes to 2 years |
|
|
YouTube |
From 30 minutes to 2 years |
|
|
|
From 30 minutes to 2 years |
|
|
Hotjar |
From 30 minutes to 2 years |
|
|
Adobe Analytics |
From 30 minutes to 2 years |
https://docs.adobe.com/content/help/es-ES/core-services/interface/ec-cookies/cookies-privacy.html |
|
|
From 30 minutes to 2 years |
|
|
TripAdvisor |
From 30 minutes to 2 years |
|
|
Yahoo |
From 30 minutes to 2 years |
https://consent.yahoo.com/v2/collectConsent?sessionId=3_cc-session_73a8316b-ba20-49ca-8542-3cc976f99c51 |
|
Adobe Audience Manager |
From 30 minutes to 2 years |
https://docs.adobe.com/content/help/es-ES/core-services/interface/ec-cookies/cookies-privacy.html |
|
Adara Analytics |
From 30 minutes to 2 years |
http://adara.com/privacy-promise |
- Advertising Cookies: These allow us to manage the advertising spaces included on our website, based on criteria such as the content displayed or the frequency with which the ads are shown.
|
Third Party Owner |
Information on use and purpose |
|
Google Adwords |
|
|
YouTube |
|
|
|
|
|
|
https://help.twitter.com/es/rules-and-policies/twitter-cookies |
|
Yahoo |
|
|
Microsoft Advertising |
|
|
Adara |
|
|
AppNexus |
https://www.appnexus.com/en/company/plataform.privacy-policy |
|
TripAdvisor |
|
|
Adobe |
https://docs.adobe.com/content/help/es-ES/core-services/interface/ec-cookies/cookies-privacy.html |
|
|
PROCESSING OF PERSONAL DATA
Panorama Servicios Integrales SL is responsible for processing the personal data of the Interested Party and informs them that this data will be processed in accordance with the provisions of Regulation (EU) 2016/679 of 27 April 2016 (GDPR), and therefore provides the following information on the processing:
Purposes of processing: as specified in the section on cookies used on this website.
Legal basis for processing: by consent of the data subject (art. 6.1 GDPR).
Data retention criteria: data will be retained for a maximum of one year.
Communication of data: data will not be communicated to third parties, except for cookies owned by third parties or when required by law.
Rights of the Interested Party:
- Right to withdraw consent at any time.
- Right of access, rectification, portability and deletion of your data and the limitation or opposition to its processing.
- Right to lodge a complaint with the Supervisory Authority (www.aepd.es) if you believe that the processing does not comply with current regulations.
Contact information to exercise your rights: Panorama Servicios Integrales SL – Calle del Mar Mediterráneo N.3, San Fernando de Henares, 28830 or by email to [email protected]