Return policy

Right of withdrawal for consumers and users

You have the right to withdraw from this contract within 14 calendar days without giving any reason. The withdrawal period will expire 14 calendar days from the day on which you, or a third party indicated by you other than the carrier, acquired physical possession of the goods.

To exercise your right of withdrawal, you must notify Home and Living, by email at [email protected] or by phone at +34 910 075 439, at Calle Mar Adriático N.5, San Fernando de Henares, 28830 Madrid, of your decision to withdraw from this contract by means of an unequivocal statement (e.g., a letter sent by post, fax, or email). You may use the model withdrawal form below, but it is not obligatory.

Model withdrawal form (you only need to complete and send this form if you wish to withdraw from the contract)

– To the attention of Home and Living, email [email protected] or by phone at 910 075 439, Address Calle Mar Adriático N.5 San Fernando de Henares, 28830 Madrid

– I/We hereby inform you that I/we withdraw from my/our contract of sale of the following goods/provision of the following service

– Ordered on/received on (*)

– Name of the consumer and user or consumers and users

– Address of the consumer or user(s)

– Signature of the consumer and user or consumers and users (only if this form is submitted on paper)”

– Date (*) Delete as appropriate.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of this right before the withdrawal period expires.

Consequences of withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (with the exception of any additional costs resulting from your choice of a delivery method other than our least expensive standard delivery option), without undue delay and in any event no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them back, whichever is the earliest.

We will collect the goods.

We will cover the costs of returning the goods.

You will only be liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exceptions to the right of withdrawal

There are no exceptions to the right of withdrawal.